Learn some of the stories of the leading brands in their industries and how they have achieved their objectives with Leal 360
Like this chain of ice cream stores in El Salvador and Guatemala, your company can also achieve these results.
Talk to an expert and learn about the tools they used to arrive at these numbers.
This is the additional expense of the customers of this renowned chain of ice cream shops in Central America, as a result of sending communication campaigns through the Leal 360 campaign module.
This was the return on investment allocated to its Loyalty Program, implemented through a closed point system with the Leal 360 Benefits module.
This was the annual growth rate of your database, using the module
CDP - My Customers Leal 360.
Through its prize table, the store has been able to encourage the return of its customers at its points of sale and these are some of its results. From +36k Redemptions it was achieved that the 57% of these will generate an additional purchase on that visit, obtaining an incremental sales income of +$129k.
They currently have more than 111k customers registered with their CDP, thanks to this, they are able to better understand their consumption habits, obtain more accurate and relevant demographic data while increasing the frequency of visits and their opinions through the Leal 360 Voice of the Customer module.
Our client in the fossil fuel sector has been working hand in hand with us for more than 5 years.
They have successfully implemented their program in 4 Central American countries and Colombia. Learn about the tools they use to achieve these results by talking to one of our experts.
Customer visits to their service stations are associated with sending automated campaigns through the Leal 360 Campaigns module in 2023.
It has been the additional expense of users who visited service stations thanks to the exposure of sending communications, generated through the Leal 360 Campaigns module
The average purchase ticket of customers after making their first purchase has increased, demonstrating the effectiveness of its Loyalty Program: “Texaco Points”
From +701K redemptions at service stations it was achieved that the 48% of these would make additional purchases on the same visit thanks to the loyalty strategy developed in promotional campaigns via email and text messages and a continuous improvement of customer service through the Voice of the Customer module, continuous monitoring of NPS metrics and the implementation of initiatives such as Mystery Shopper and Trivia; initiatives that end up having a positive impact on customer engagement with the brand.
It took our customer less than 6 months to increase their sales and in-store cashback bonuses for their customers with the Leal 360 Benefits module.
Learn more about the Benefits module by talking to one of our advisors now.
This is the average time your customers redeem their cashback bonuses in the store again. These bonds can be redeemed at any of the brand's headquarters.
These were customer records generated through the benefits strategy. This has allowed customer acquisition spending to be optimized, giving way to a low-cost retention strategy with great results.
More sales have been generated since the start of the implementation of Leal 360. Our client has exploited the Benefits Module, retaining and retaining their customers while effectively increasing sales.
The inclusion of the benefits strategy has been a total success with our client, and the constant training by the Leal 360 Customer Success team has made our client's sales team understand the importance of issuing cashback bonuses and motivate the use of them by customers.