Measure and improve the experience and satisfaction of
your customers by branch and channel.
Measure the degree of satisfaction and recommendation of your customers at key moments, in every branch and channel, with CSAT, NPS and more.
Improve your products, services and experiences based on customer feedback.
Categorize your customers based on their feedback. Respond to them in a timely manner, automatically or manually.
In the purchase frequency of your customers.
Increase in the average purchase ticket.
In the repurchase rate of your customers.
From ROI (return on investment)
Identify your satisfied customers and promoters with NPS and CSAT. Group them into audiences and send them personalized messages and incentives to review your products and services.
Send CSAT and NPS surveys to your customers to find out their level of satisfaction and their degree of recommendation, by branch and channel.
Generate reports to learn about patterns and identify opportunities and good practices in the experience you provide in each branch and channel.
With the service Crowdsourced of Mystery Shopper, have your own customers act as undercover agents to measure the care provided at specific branches. This way you can continuously and objectively know what is happening at your points of sale and identify opportunities in the Customer Journey.
Identify your detractors with the NPS and set up an automatic response based on their needs.
By responding in time, you can reduce the abandonment rate, turning your critics into allies of your brand.
It's amazing to see how the NPS per branch has improved as we know what's happening in each one. As a result, sales in previously struggling locations have increased.”