Identify detractors and turn them into promoters of your business by interacting directly to understand and address their concerns.
Configure an automated response for detractors, neutrals and promoters from the Leal 360 Voice of the Customer module
Have two-way communication with your customers, create chatbots, book meetings with bots, and report on chat volume through Facebook Messenger.
Record customer issues as tickets, assign them to teams, organize and prioritize them in a centralized way.
With Leal 360's Voice of the Customer module, you have the possibility to send NPS qualification notifications via email, or even through InApp inside the Leal app.
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Set up a shared inbox to timely manage the messages sent by your customers, after each NPS rating, and maintain the recognition of your company.
Answer your customers manually and individually. Quickly address their concerns to transform them into opportunities. This way you can turn detractors into promoters of your brand.
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View data on ticket volume and response times, knowledge base usage, customer feedback, and more.
Use the data to learn how you're doing it and where to improve.